PRIVACY POLICY

Last updated: May 27, 2026

San Diego Frame Mfg Co Inc ("San Diego Frame Co," "we," "us," "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to information collected through our website (sandiegoframeco.com), by phone, by email, by text message, and in connection with your orders.

We collect the following information, only as needed to do business with you:

• Contact information: name, business name, mailing address, billing address, shipping address, email address, phone number(s).
• Order information: product selections, quantities, finishes, custom specifications, purchase history, payment confirmations.
• Communication: the content of emails, text messages, and phone messages you send to us; notes we keep for customer service.
• Website usage: pages visited, items viewed, IP address, browser type, device type, referring page (collected via standard web analytics).
• Resale and tax information: resale certificate numbers and tax-exemption documentation, where applicable to wholesale relationships.

We do not knowingly collect information from children under 13.

We use your information to:

• Process and fulfill your orders, including manufacturing, shipping, and delivery.
• Communicate with you about your order, account, billing, and customer-service inquiries — by email, phone, or SMS depending on your preferences.
• Manage our wholesale relationship, including resale verification and pricing.
• Improve our products, website, and service.
• Comply with legal, tax, and accounting obligations.

If you provide your phone number for SMS communication (by texting us or by opting in during an order), we use it only to communicate with you about your relationship with San Diego Frame Co — order updates, shipping notifications, billing, and customer service.

• We do not sell or share your SMS opt-in information or phone number with third parties for marketing purposes.
• Information collected via SMS will not be used by third parties for cross-selling or promotional purposes.
• You can opt out at any time by replying STOP. See our Terms & Conditions for full SMS terms.

We share your information only with parties that help us do business with you:

• Shipping carriers (e.g., UPS, FedEx, freight providers) — name, address, contact info needed to deliver your order.
• Payment processors — to process credit-card or ACH payments.
• Accounting and tax professionals — limited information for bookkeeping, tax filing, and audits.
• Service providers that operate our website, email, SMS, and IT systems under confidentiality obligations.
• Government or regulatory authorities when required by law (subpoena, tax audit, customs declaration).

We do not sell your personal information.

We keep your information as long as needed to provide service, fulfill our legal obligations (including tax and accounting record-keeping requirements), resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it.

We use commercially reasonable technical and administrative measures to protect your information. No system is perfectly secure, however, and we cannot guarantee the security of information transmitted over the internet.

• Access and correction: You can ask us what information we have about you and request corrections. Contact us at the address below.
• Deletion: You can ask us to delete your information. We will do so unless we are required to retain it for legal or accounting reasons.
• SMS opt-out: Reply STOP to any SMS message from us. See our Terms & Conditions.
• Email opt-out: Use the unsubscribe link in any marketing email (if applicable).
• California residents: Under the California Consumer Privacy Act (CCPA), you have specific rights regarding your personal information, including the right to know, the right to delete, and the right to non-discrimination for exercising your rights. To exercise these rights, contact us at the address below.

Our website uses cookies and similar technologies for basic functionality and analytics. You can disable cookies in your browser settings, though some site features may not work properly without them.

Our website may link to third-party sites. We are not responsible for their privacy practices. Review their policies before providing information.

We may update this Privacy Policy from time to time. Updates take effect when posted on this page. Material changes will be communicated as appropriate.

If you have questions about this Privacy Policy or want to exercise your privacy rights:

San Diego Frame Mfg Co Inc
1567 Frontage Road
Chula Vista, CA 91911
Phone: +1 (619) 423-2929
Email: service@sdframe.com